If arrival defects exceed our acceptable quality limit (AQL 1.0/2.5), send photo/video evidence to kell@conkly.com within 14 days of receipt. We will air-express replacement stock free of charge within 5 business days.
Yes. We support multi-destination split shipments. We can divide your production batch and ship directly to your regional fulfillment hubs in the US, EU, or Asia according to your shipping plan.
For long-term contract clients, we establish an agreed raw material and finished goods buffer stock at our Dongguan warehouse to support rapid 48-hour emergency order dispatch during demand spikes.
Straps are individually packed in anti-scratch polybags, bundled in master inner boxes with silica gel moisture absorbers, and packed in heavy-duty 5-ply corrugated export cartons sealed with waterproof strapping.
Upon dispatch, our logistics team automatically emails your tracking number, commercial invoice, packing list, certificate of origin (if required), and bill of lading (B/L) for seamless tracking.
Standard mass production lead time is 20 to 30 days for nylon and leather straps, and 30 to 35 days for FKM rubber and custom stainless steel bracelets, calculated from pre-production sample approval and deposit receipt.
Yes. We provide comprehensive DDP air freight and sea freight door-to-door services to the USA, Europe, UK, Canada, Australia, and Japan, covering all customs clearance, import tariffs, and local delivery.
Absolutely. We offer turnkey Amazon FBA prep services, including single-item polybagging, SKU barcode labeling, carton bundling, FBA box label application, and direct booking with FBA-approved freight forwarders.
We provide a 12-month quality warranty on all manufactured watch bands and hardware. If manufacturing defects (e.g., stitching unraveling, buckle breakage, plating peel) occur, we offer immediate 1:1 replacements or credit refund.
For urgent express shipments, we partner with DHL Express, FedEx, UPS, and SF Express (2–5 business days delivery). For cost-effective bulk cargo, we utilize dedicated air freight and ocean container lines (10–25 days).